Please allow us up to 5 business days to process your order, depending on order volume. UPS tracking information will be sent to your email upon shipment. Allow up to 24 hours for your tracking number to update. As noted on relevant product pages, GenTeal embroidered items are customized upon ordering. Please allow up to 10 days for processing time prior to shipping.

Please contact us at support@gentealapparel.com so we can resolve your order issue as quickly as possible.

Please allow up to 10 business days of processing for all embroidered styles, as noted on our product pages. The customization process will begin after your tracking notification has been sent. Your tracking number will automatically update in status 24 hours after your order leaves our warehouse.

Click here to view our product sizing chart.

We also offer free returns and exchanges on all orders in case the fit isn't as expected.

Collegiate styles are embroidered in-house once the order is placed. Please allow up to 10 days for processing.

We do not accept pre-orders or waitlists for items that are out of stock. Subscribe to the email list at the bottom of our website's homepage to stay up-to-date on restocks, sales, and other promotions.

We accept returns and exchanges on all regularly-priced items that have been purchased through our website, excluding styles marked "final sale." Items must be in unused, unwashed, and undamaged condition and returned within 30 days of purchase (see holiday policy below).

We honor even exchanges on all products that are not final sale, regardless of original product pricing.

To begin your return process, click here.

Any eligible orders placed from October 15th-December 25th can be returned/exchanged until January 31st. Exclusions apply to products marked "Final Sale."

To make a gift exchange, visit gentealapparel.com/returns. You will need the Order #, Shipping Postal Code, Recipients full name, and the recipients email address.

Click here to begin the return process.

Contact us if the returns portal does not work as expected.

To make a gift exchange, visit gentealapparel.com/returns. You will need the Order #, Shipping Postal Code, Recipients full name, and the recipients email address.

Please allow up to 10 days for processing once we receive your return. Return processing times may increase during periods of high volume. We appreciate your patience! You will be notified via email that the refund has been processed.

Refunds can take up to 10 days to be reflected on your bank account. 

Please allow up to 10 business days for processing once we have received your return. Return processing times may increase during periods of high volume. We appreciate your patience! Upon processing, you will be notified via email that the exchange order has been created and shipped.

Products will be marked as "Final Sale" on the product pages. See product descriptions for more details. These styles will not be eligible for returns or exchanges.

We're sorry for the inconvenience, but we are not able to edit or cancel orders during times of high order volume.

Your gift card will be sent to the email used at checkout upon ordering. Please check your spam and junk folders if you have not received the email within 24 hours of placing your order.

You can type the gift card code in the discount code box at checkout.

View our retailer map here to find GenTeal Apparel in a store near you.

Please reach out to our team by emailing support@gentealapparel.com with the following information: business name, address, and contact information.

Here is a link with more information about our corporate embroidery offering. Ready to get started? Our Embroidery Support team would be happy to help! Contact them directly by emailing corporate@gentealapparel.com