When will I receive my order?

Please allow us 1-2 business days to process your order. Tracking information will be sent to your email upon shipment. Please allow up to 24 hours for your tracking number to update.

What if there is an issue with the order I received?

Please contact us at so we can resolve your order issue as quickly as possible.

What is the holiday shipping schedule?

Embroidery orders placed after 12/15 will not arrive before 12/25. The last day to place standard shipping orders to receive in time for Christmas is 12/19. We are accepting Next Day Air shipping orders until 12PM CST on 12/22.


Where can I find the size guide?

Click here to view our product sizing chart. We also offer free returns and exchanges on all orders in case the fit isn't as expected.

How long is the embroidery process?

Collegiate styles are embroidered in-house once the order is placed. Please allow 2-3 days for processing.

What if the style I am looking for is out of stock?

We do not accept pre-orders or waitlists for items that are out of stock. Subscribe to the email list at the bottom of our website's homepage to stay up-to-date on restocks, sales, and other promotions.

What is the difference between the Classic and Club Collection Polos?

Our Classic Collection Polos feature our signature 4-Color Duck logo embroidered on the left chest. Our Club Collection Polos have no embroidery on the left chest but feature our tonal Duck logo on the center back neck.


What is your return policy?

We accept returns and exchanges on all items that have been purchased through our website. Items must be in unused, unwashed, and undamaged condition and returned within 30 days of purchase. To begin your return process, visit  

How do I make a gift exchange?

To return a gift that was purchased through our website, you will need the Order #, Shipping Postal Code, recipients full name, and the recipients email address. Click here to begin the return process.

When can I expect to receive my refund?

3-5 days after we have received your return, you will be notified via email that the refund has been processed. Refunds can take up to 10 days to be reflected on your account.


When will I receive my gift card?

Your gift card will be sent to the email used at checkout upon ordering. Please check your spam and junk folders if you have not received the email within 24 hours of placing your order.

How do I apply my gift card at checkout?

You can type the gift card code in the discount code box at checkout.