We accept returns and exchanges on all full-price and sale items purchased through our website, except gift-with-purchase items. Products must be unused, unwashed, undamaged, and returned within 30 days of shipment. Even exchanges are honored on all styles, regardless of original product pricing. Shipping fees are non-refundable.

To begin your return process, click here.

To make a gift exchange, visit gentealapparel.com/returns. You will need the order number, shipping postal code, recipient's full name, and the email address to which you would like the return label to be sent.

Please allow up to 10 days for processing once we receive your return. Return processing times may increase during periods of high volume. We appreciate your patience! You will be notified via email that the refund has been processed.

Shipping fees can not be refunded.

Refunds can take up to 10 days to be reflected on your bank account. 

Please allow up to 10 business days for processing once we have received your return. Return processing times may increase during periods of high volume. We appreciate your patience! Upon processing, you will be notified via email that the exchange order has been created and shipped. 

We're sorry for the inconvenience, but we are not able to edit or cancel orders during times of high order volume.