Holiday Shipping Timelines
For delivery by Christmas:
- Place Collegiate/Embroidered Styles by 12/10, regardless of shipping method.
- Place Ground Shipping Orders by 12/17.
- Place 2nd Day Air Shipping Orders by 12/20.
- Place Next Day Air Shipping Orders by 12/21.
For delivery by Hanukkah:
- Place Collegiate/Embroidered Styles by 11/19, regardless of shipping method.
- Place Ground Shipping Orders by 11/24.
- Place 2nd Day Air Shipping Orders by 11/29.
- Place Next Day Air Shipping Orders by 11/30.
Did you miss the deadline? Our e-gift cards make the perfect gift:
Orders
When will I receive my order?
Please allow us up to 5 business days to process your order, depending on order volume. UPS tracking information will be sent to your email upon shipment. Allow up to 24 hours for your tracking number to update. As noted on relevant product pages, GenTeal embroidered items are customized upon ordering. Please allow up to 10 business days for processing time prior to shipping. Embroidered products ship separately from non-embroidered products.
What if there is an issue with the order I've received?
Please contact us at hello@gentealapparel.com so we can resolve your order issue as quickly as possible.
Do you offer price adjustments if an item I purchased goes on sale later?
We’re unable to offer price adjustments on items originally purchased at full price if they later go on sale.
Can I change a product or shipping address on my order?
We apologize for the inconvenience, but orders cannot be edited or canceled once they have been submitted.
Can I cancel my order?
We apologize for the inconvenience, but orders cannot be edited or canceled once they have been submitted.
Products + Sizing
Where can I find the size guide?
Click here to view our product sizing chart.
We also offer free returns and exchanges on all full-price styles in case the fit isn't as expected.
How long is the embroidery process?
All Collegiate logo styles are embroidered once the order is placed. Please allow up to 10 days for processing prior to shipping with no exceptions. Embroidered products ship separately from non-embroidered products.
What if the style I am looking for is out of stock?
We do not accept pre-orders or waitlists for items that are out of stock. Subscribe to the email list at the bottom of our website's homepage to stay up-to-date on restocks, sales, and other promotions.
Returns & Exchanges
What is your holiday return policy?
Return Policy
We accept returns and exchanges on all full-price and sale items purchased through our website. Products must be unused, unwashed, undamaged, and returned within 30 days of shipment. Even exchanges are honored on all sale styles, regardless of original product pricing. Shipping fees are non-refundable.
Holiday Returns: For the holidays, any orders placed between 11/1 and 12/21 qualify for extended returns and exchanges. Eligible items may be exchanged or returned for store credit within 60 days of delivery.
We honor even exchanges on all products that are not final sale, regardless of original product pricing.
Shipping fees cannot be refunded.
To begin your return process, click here.
How do I make a gift exchange?
To make a gift exchange, visit gentealapparel.com/returns. Once prompted, click "Have a Gift Return."
You will need the Order #, Original Shipping Postal Code, and Original Recipient's Full Name. For "Email Address," input the email to which you would like the return label to be sent.
When can I expect to receive my refund?
Please allow up to 10 days for processing once we receive your return. Return processing times may increase during periods of high volume. We appreciate your patience! You will be notified via email that the refund has been processed.
Shipping fees can not be refunded.
Refunds can take up to 10 days to be reflected on your bank account.
When will I receive my exchange?
Please allow up to 10 business days for processing once we have received your return. Return processing times may increase during periods of high volume. We appreciate your patience! Upon processing, you will be notified via email that the exchange order has been created and shipped.
How do I know if a product is "Final Sale?"
Products will be marked as "Final Sale" on the product pages. See product descriptions for more details. These styles will not be eligible for returns or exchanges. Gifts with purchase are not eligible for exchanges.
Gift Cards
When will I receive my gift card?
Your gift card will be sent to the email used at checkout upon ordering. Please check your spam and junk folders if you have not received the email within 24 hours of placing your order.
How do I apply my gift card at checkout?
You can type the gift card code in the discount code box at checkout.
Contact Us
Please fill out this contact form, and we will reach out as soon as possible.